If you would like to reset your NOVA account, please follow the step-by-step guide below. Evaluation resets are free and unlimited, funded resets are available at a discounted fee.
Note: A reset must be completed within 14 days of the breach. Funded accounts that have received an approved payout are not eligible for a reset. See NOVA Reset Policy for full details.
Step | Action |
1. Go to your dashboard | Log in to your dashboard and click on the failed account you want to reset. |
2. Select "Reset Account" | In the account metrics, you will see the "Reset Account" button. Click on it to proceed. |
3. Confirm the reset | After clicking the reset button, a pop-up message will appear. Click "Reset Account Now" to confirm. |
4. Complete the checkout | Once confirmed, you will be redirected to the checkout page to complete the process. |
Step 1: Go to your dashboard
Log in to your dashboard and click on the failed account you want to reset.
Step 2: Select "Reset Account"
In the account metrics, you will see the "Reset Account" button. Click on it to proceed.
Step 3: Confirm the reset
After clicking the reset button, a pop-up message will appear. Click "Reset Account Now" to confirm.
Step 4: Complete the checkout
Once confirmed, you will be redirected to the checkout page to complete the process.
For any questions or assistance, feel free to contact our support team at [email protected].