Below, we outline the most common challenges with Match Trader and how to quickly fix them.
Please Note:
Match Trader is a web based trading platform. While there is no app, the platform is fully mobile optimized. You can create a shortcut on your phone to take you directly to the platform.
To access Match Trader, make sure you are using the following URL:
https://trade.toponetrader.com/login
IMPORTANT:
The Match Trader Platform is a separate login from your Top One Trader Dashboard with a different password.
1. Incorrect Username or Password
Login: This is your profile email address, not an account number.
Password: The trading password sent to you upon account creation.
To find your login credentials:
Go to your Top One Trader Dashboard: https://app.toponetrader.com
From your account list, click the account you want to access
Click the Credentials button at the top of the page, next to Initial Balance
In the Account Credentials window, click the Copy icon next to each field to copy your:
Email
Password
If you enter the wrong password, login will fail.
2. Trouble Finding Multiple Accounts
To access your Match Trader account purchased from Top One Trader, simply click the drop-down menu on the top left of the platform while logged in.
Should you still have issues accessing your Match Trader platform, please don't hesitate to reach out via Live chat or email our support team at [email protected]