Below, we outline the most common challenges with logging into MetaTrader 5 and how to quickly fix them.
Please Note:
MetaTrader 5 is available as a Desktop Application and Mobile Application (iOS & Android). Make sure you’re using the correct version that suits your device.
Download links:
IMPORTANT:
Your MetaTrader 5 login details are different from your Top One Trader dashboard login. You must use the credentials sent to you when you purchased your challenge.
1. Incorrect Login Credentials
Login: This is your account number, not your email address.
Password: The trading password sent to you upon account creation.
Server: You must select the correct server name provided in your email or dashboard.
To find your login credentials:
Go to your Top One Trader Dashboard: https://app.toponetrader.com
From your account list, click the account you want to access.
Click the Credentials button at the top of the page, next to Initial Balance.
In the Account Credentials window, click the Copy icon next to each field to copy your:
Login ID
Password
Server
You can then paste these credentials directly into your trading platform when logging in.
Login (Account number), Password, Server
2. How to Log In to the MetaTrader 5
Desktop/PC App:
Open the MetaTrader 5 platform
Click File > Open an Account
Search for the Broker > Top One Trader Ltd then Next
Click the "Connect with an Existing trade account" then Enter your credentials:
Login: (Your account number)
Password: (Trading password from your dashboard, Not Investor Password)
Server: TopOneTrader-MT5 or TopOneTrader-Trade
Click Finish to log in
Mobile App:
Open the MetaTrader 5 application
Click the ➕ on the upper right corner or Click the Add trading account on your screen
Search for your Broker/Server name exactly as shown in your dashboard > Top One Trader Ltd
Login to an Existing Account then Enter:
Login: Your account number
Password: (Trading password from your dashboard, Not Investor Password)
Server: TopOneTrader-MT5 or TopOneTrader-Trade
Tap Login
Still stuck?
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